Customer Service Improved Reported By JD Power & Associates

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When was the last time you called into Verizon, Sprint, T-mobile or AT&T customer service and had a problem solve without going into tears? You don't have to make a manicure, pedicure or spa appointment every time you finish talking to a customer service rep at one of the nationwide providers to sooth you from the harsh experience of talking with a rep.

Although yesterday while I was looking for a Cingular Sales Retail outlet, I rolled down my window and what looked like a man dressed in a mechanic uniform over alls was walking towards me, I rolled down the window and before I open my mouth, he shouted at me What do you want? I mean I was driving in my Lexus and I look like any person lost, it wasn't like I projected this unfriendly air about me. Then when I asked him politely where is the Cingular outlet, his reponse was, it is one of these buildings.

Thank God, I was on my way to see my somatic experiencing therapist, this is not her regular office. I will make a point not to ask for an appt in that exact location. The energy was bad and Luckily I did not spend 30 minutes wasting her time and mine complaining about this very rude person out side her office. I need to breath in the reality that this guy was having a really bad day and I didn't #$&#(%&#( in his corn flakes that morning and I will not take it personally.

J D Power recently published a study which revealed that more and more cell phone subscribers are reporting that their problems are being resolved a whole lot faster than before. Where they can get the problems solved in a timely fashion. Previously the percentage of satisfied customers was 75 percent and now it is

81 Percent Of Customers Report They are More Satisfied

This increase has taken 4 years. In 2004, the number of satisfied customers was only 75 percent. The study measured 3 ways of contact: over the phone, walking into a wireless outlet, and online queries. The issues ranged from hold time on the phone and how fast the problem was solved. This is good news for cellular customers. It is now a less frustrating experience to get your questions answered by wireless carrier customer service reps. That is worth celebrating. Why not call up 4 of your closest friends and celebrate this by heading over to the Grand Canyon and walk on the Glass bridge so you can see the spectacular beauty below your feet into the Canyons? Watch this wireless call quality done in 2006 to see the improvement of call quality !