Listen First; Talk Second

Thank you for joining me for this review of Sprint's online web site support where we encourage you to dream big, explore and accomplish great things. Don't go to bed angry - any disputes you have can be resolved if you follow my instructions below.

So what characteristics make a great wireless provider web site? "Listen first, talk second, says Albert, now 55. "Knowledge is one characteristic, the knowledge without willingness and pride in what you do is useless. You can't offer good customer service support to someone if you're not listening to them. Sprint's web site support gets involved. After testing Sprint's web site support where I felt I was heard and listen to. That's what made me give them a score of B. hi my name is Albert. And I would like a sure way to how I've tested Sprint's online chat customer support as well as their web site support video tutorials.

To be a good customer support representative, you have to share something and understand where the customer is coming from so you can get your point across. Sprint's online chat customer support had the best listening skills of all the other wireless providers I've tested.

Let Yourself Experience: Tutorials, FAQs, User Guides, Online Chat, Easy to Follow Step-By-Step Videos from Sprint's web site

To get to Sprint's online support, simply click {Renée, insert Sprint's home page hyperlink here} here or click the support tab from Sprint's homepage. Next click on the Sprint calling plan that you have a question about, in you will be guided to Sprint's E-learning Center.

How to Get to Blackberry Tutorial Page on Sprint's Web Site

Once you get on to Sprint's support page click of the large purple tutorials square button. There we began to get the exact instructions we needed to download a Web browser on our Sprint Blackberry device.

How to find the answer to sending a photo via Blackberry device to another cell phone?

Again we started from clicking the support tab once we got to support page, we clicked on the FAQ box. We saw a sentence that specified for specific support find the phone by manufacture. So what I did was I clicked on the pulldown menu and selected the word Blackberry. A window popped up showing the following devices; Blackberry curve 8330, Blackberry Tour 9630, Blackberry curve 8350i. I selected the Blackberry curve 8330. Under the most popular videos, play with these demos of the to try stuff out virtually, I couldn't find the question so I clicked the see all link and it showed one to 10 of 113 tutorials. The question I selected was take a picture and share. I clicked on that link and it opened up to a new window called Take a Picture and Share last updated; July 8, 2009. Since I had to Blackberry right beside me I followed the instructions on the left-hand side step-by-step instructions. Then, found out I needed a data plan in order to send a picture via e-mail. There wasn't another link to click to tell me how much it would cost for the data plan for blackberries.

How to install mini Opera for Blackberry phones

The next question that I typed into the search box was "how to install mini opera for Blackberry phones" I wasn't about to go through all 113 tutorials to find out if there was a video tutorial on how to install mini Opera for Blackberry phones. When I click the search button, I selected the tutorial called; not very smart phones; how to install Opera mini on bb curve. I followed the how to install Opera mini bb curve via USB. I found the instructions on Sprint's forum were not clear. So instead I went to the search engine www.Google.com and typed into the search box how to install many opera for Blackberry phones and the number one result was www.opera.com. I then sent an e-mail to Sprint customers asking for step-by-step instructions on how to install Opera Mini. We caught an autoresponder e-mail back saying that it would take one business day to respond or answer. However when I checked back in six hours, we received an e-mail from Sprint's technical support department that gave us a better instructions than what was available at www.opera.com. At the end of the e-mail technical support asked us to go to paces for further information.

We did an online chat session with Sprint's technical support department and this is how they fared

When we click on the chat button which is located on the right side of the support page, we were asked to enter our name, e-mail address, our Sprint wireless cell phone number, and the reason why we wanted to chat with Sprint's customer support. After a field in all the fields, click the yellow chat now button. And Lou came on the line and with an 20 minutes of chatting with Lou, he walked us through downloading Opera mini on our Blackberry curve as well as showing us how to send a photo via e-mail. All in all, I was impressed with the fact that Lou was able to take care both questions via online chat with 100% accuracy in less than 20 minutes.

Our Editors Awarded Sprint with a Score of B