Practically every spectacular achievement was once thought impossible. The last decade, Sprint PCS wireless has had the worse customer service ratings according to cell phone subscribers who responded to consumer reports for wireless services. Difference between success and failure is often a pretty narrow line. Reconnecting with your wireless provider. If your cell phone contract is about to expire, devote at least 15 minutes of your time right now to read this review to see whether or not Sprint PCS wireless is your carrier of choice. On the left-hand side of this page, please read the paragraph where it says how we rated the best and worst carriers.

My name is Albert and I'm here to tell you that Sprint PCS phone support got the silver medal for best customer service. I remember when I was still in my late 20s, I would be playing piano gigs to help pay the tuition to go back to get an MBA at Cornell University. I had a very bad experience at time with my Sprint cell phone service while I was doing my MBA. I thought I would give Sprint a second chance and here's exactly what happened. I called Sprint Customer support twice to rate their level of service.

I truly believe that a sign of good corporate culture is where the upper management puts a priority on caring and giving -- compassionate -- instead of money or performance schedules. Although Sprint PCS is not on the list of top 100 best companies to work for United States, a company by the name of Zappos Is. I think Sprint, AT&T, T-mobile and Verizon management can learn a lot from the way Zappos employees are treated!

My first call to Sprint was out 3:32 p.m. on a weekday.

An automated voice system asked us to include our wireless phone number. After that we were given options. I simply selected zero to speak to an customer service representative. After waiting for about 3 1/2 minutes, Morrie, a representative on the phone asked for our wireless phone number and pin number. I don't know if a life altering or stressful event had happened to Morrie we have to that we called him. But he was very curt with us and barked at us say that the number is a six digit number that we could locate on our wireless phone bill. I gave Morrie my mother's maiden name instead of providing the pin number which I could not locate at that very moment.

Are the customer service representatives timed for each call?

This is what I suspect. I asked Morrie how I could download the mini opera browser from a Blackberry phone. He pointed us to a set of very easy to follow step-by-step instructions. We succeeded in downloading the many Opera browser on my Blackberry curve phone. For the second last question, I asked Morrie how we could send a photo via e-mail. He put us on hold for about five minutes and returned saying that we would need a data plan in order to send a photo via e-mail. The entire duration of this call took 17 minutes. During the entire conversation, we had to ask Morrie to repeatedly slow down in his speech. It felt like the longer we spoke to him the faster he spoke. I don't know if his performance and efficiency score would go down if the call lasted half an hour when he went from is monthly review with his manager at the call center.

My second call to Sprint PCS call-center

Our second call, we spoke to Connie. She was a lot more cheerful than her coworker Morrie. She asked me again for my six digit pin number as well as my wireless phone number. I said to her I did not know where to find this pin number. She happily guided me to click on the wrench icon. After clicking the wrench icon I was too also click the status link where I was able to for the first time find my pin number. I was able to give her my pin number within minutes. It told that that would like to send a photo via e-mail. Then she proceeded to tell me that I would require a data plan. Connie said that I had a couple of choices depending on my usage for what would be the best data plan for me. Once I activated a data plan, she had me crap and a piece of paper and walked me through the process of how to send via e-mail a photo to my Aunt. Then I told her that I also want her how in downloading the mini Opera browser. She told me that I wouldn't be able to download the many Opera browser for a Blackberry curve phone and I can only download the many Opera browser for a Samsung instinct phone. This was not true! This call lasted only 12 minutes. Connie had a much better attitude then her coworker Morrie.

I Awarded Sprint PCS with a Score of B-

I reflected back on my days when I worked at a call-center and a Fortune 500 courier company. I remember my managers squeezing maximum activity into every minute for every called I took. I hope this is not the same measuring tool that Sprint PCS uses. Like many upper management, I wonder if Sprint PCS misplaces priorities on how they ask their representatives to spend their time answering questions on the phone. Where the priority is efficiency over being human. I suggest that if you want to have a pleasurable experience next time you want to place a call to someone who works at a call-center. Set the tone and be caring, giving and compassionate yourself. You'll be surprised at how pleasant and life-affirming it is.